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The salesperson Alvaro was very friendly and helpful. He worked with me in helping me obtain the vehicle that I wanted. Overall, very satisfied with his service.
Súper feliz y muy contentos !! Por toda la ayuda que nos dieron desde que llegamos. Diana fue súper amable y siempre nos ayudo desde el principio asta el fin.. En un solo día y en solo unas cuantas horas ya teníamos nuestra 2019 Petfinder SUV. Y volvimos a casas en ella y súper contentos con la experiencia increíble que nos dieron sin duda vamos a recomendar a nuestros familiares y volveríamos a ir nuevamente..
Linda Perez provided excellent service. I was completely removed from ever buying a Nissan Vehicle due to other reasons, however service at Fiesta Nissan is proving to be very valuable to staying with the brand.
Fast, reliable service with a personal touch Mr Prado always going beyond what expected. And also the rest of the team. Calling when maintenance is due
Outstanding staff performance that followed all Covid-19 Protocols. Even the pens used to signed the agreements were discarded to a separate recipient to be clean properly. My experience buying a new vehicle is summarized in 3 words: fast, knowledgeable and reliable. Also, I had a feeling of trust, I was attended by professionals who carry out their duties step by step. Finally I am happy with my new Armada!
Always greeted with a warm smile when I take my vehicle in for service. The sales experience was just as wonderful. I highly recommended this dealership.
Great service department. Israel Sanchez, Erick, Rolle, Joe and the whole crew were great. Had my battery replaced, transmission serviced and my oil changed while I waited. Very friendly and skilled staff. Highly recommend doing business with this dealership. I drove 40 miles to take my car there and it was worth it. Great job.
Well.. I just got my new truck delivered to my home and so couldn’t be any happier!! All the thanks to Christina, the assistant manager and sales associate, Leo. I found a used truck online and Christina was happy to help me get into it. They were both so helpful in the previewing of the vehicle and the purchasing process. I’m delighted with Bert Ogden Infinity services and will be returning business when in need of a new vehicle.
I was pleasantly surprised by the sales experience offered at Bert Ogden Infiniti I usually go out of town to buy but Bert Ogden offered everything I wanted
sorry I have no much comment to say. . . Merry Christmas to you all and Hoping for a Happy Prosperous and Healthy New Year. God bless us all ! ! !
Service was good and people were friendly. Finance was particularly friendly and helpful. We got the make and model that we wanted, this was the second time we bought at Fiesta and we are happy with the buying experience.
Very professional service from Justin. Kept me informed on status of my service and accepted coupon for oil change. Washed my car after completing the quick service.
Giesla was a great person to work with. I appreciated that they listened to the fact that I didnt want to be pressured into buying additional coverage that I didnt need. I would visit them again for my next purchase.
Extremely happy with the service that was provided for me and my family. Staff members extremely friendly and helpful. Will be back for my next purchase soon. Dale gas.!!!’ Dale gas!!!
AMAZING dealership. Once you step into the dealership, it seems like you are at an episode of the TV series CHEERS, where everybody knows your name, and glad that you came. Olivia is attentive, with a cheerful demeanor. Ms, Cindy in the parts department has a warm and receptive disposition (like a sister you wish you had) and always willing to help you find needed parts. Sometimes I love to stop in and just say hello. I really love this place Golden
Great dealership! Thalia was my salesperson. She was very accommodating by having all my questions answered in a timely manner and a real go-getter! When it was time to purchase, Thalia and her director, Rene, really went out of their way to make things happen and to create win-win options. In the end, I purchased the car, and my lasting impression of the Bert Ogden Infiniti dealership team is nothing short of exceptional and very professional!! Thank you very much Thalia and Rene! I highly recommend this dealership to allow them the opportunity to earn anyone’s business.
Service is always great. Mike and Justin are both efficient, prepared and friendly. I got there early and they still took my vehicle in and did not make me wait. Iam also not pressured to complete extra services, only given thorough suggestions for me to make a valid decision. I have always feel like my business is appreciated.
Recieved professional and friendly service from making my appointment..to dropping off my car...to the review of my bill upon pick up. I was greeted as family.
Very happy with experience. Was slightly disappointed with the scratches on the left side door. Would appreciate inspection of the car more diligently. Thank you
If you go get Eddie as your salesperson. He's kind, knowledgeable, not pushy. If you get financed there be extra careful....Alex is not honest, does not listen, and is totally disrespectful to women, downright treated me like I was stupid, telling me I didn't know his job. I had my own financing, he ran my credit after I told him not to, had two loans in my name. I have the correspondence between us in text where I said more than once not to run it. Greg made comments like "he's not perfect" etc, ...
Did not expect such an easy transition Jessie was Amazing & super knowledgeable, enjoyed the test drive as he explained every little detail was not pushy wore his mask at all times. When the time came to go over & sign contracts he was very helpful !! Thank you again for a smooth transition into our 2020 QX50 😀
I called the dealer because of a recall notice we received in the mail. I spoke with Linda Perez on 5/4, and was given an appt for the next day 5/5. Upon arriving Linda immediately took care of my vehicles need with the recall notice and also said that it was time for an oil change. Shuttle brought me home and my vehicle was ready in a timely manner. Thanks Linda. Excellent service!
Great job by the team there at nissan they all work as a team get you in an out quickly they'll explain all work
The service was excellent. Linda did a great job from beginning to end. Great customer service! I will continue patronizing this business. They care about their customers.
I would highly recommend this dealership and the awesome service I received. Very prompt, professional and attentive to customers needs! Thanks for top notch care!
Albert is always great 😊. Whenever I have questions he will answer. He’s always so helpful. The only thing wrong its the dealership doesn’t have a shuttle so I always have to wait there for my car 🚗.
Awesome experience with Joaquin Fernandez! Highly recommend..great consumer service and attention to detail. I get my truck washed any time for free with no wait time and even have pick and drop off services which is so convenient.
Salesman are knowledgeable courteous. Top of the line salesmen.I reccomend them to anybody who would like to buy a new Nissan vehicle. Thank you.
Professional group of Men & Women. Respectful, helpful, and courteous. Working with the owner, Jamie Dick, is alway's a pleasure The mechanics are well trained and efficient.
Jordon is a great tribute to your organization, he conducts himself very professionally, explains what services need to be done on your vehicle, an explains the amount to be charged great job all around didn't even wait long I will surely go back again for service on my vehicle, thanks so much
Congrats to the entire service team at Bert Ogden BMW McAllen. The team is very efficient, polite and professional. I recently moved from another state and have an older model BMW but the staff continues to make me feel welcomed. Makes me even think about upgrading to a newer model, thank you Mr. Edson. Keep up the great work, I appreciate all the help.
I would like thank Ms. Linda for the wonderful treatment I got and also my vehicle. She is very professional and very accommodating. Employees like her, makes your business very attractive. Again thank you Ms. Linda, really appreciate everything....
Worry free, no time wasted and extremely pleasant while being helpful: I don't even worry about my car anymore because I know that should something go wrong I can count on FRANK at parts and services to fix it. They know my time is valuable so Frank always makes sure the problem is resolved in a timely manner so I don't have to take time off of work. The best part is that they will pick up my car wherever it is and either lend me a car or pick/drop me off where I need to be. ...
The service advisor was a very polite person and knew what he was doing. The time was excellent finished just on time. They explained to me exactly what they did to my vehicle.
Great service, would definitely come back. Will recommend to family and friends. Bert Ogden has great customer service I like bringing my vehicle here. Service advisor is helpful and friendly.
Vanessa at the service department is great and she is very caring towards the customer , Gabriel at sales provides great customer service as well , I recommend both of them
Always greet you. Your service us always completed in a timely manner. Comfortable area if you are waiting on your vehicle. Coffee, water, and pop orn.
Always meets and exceeds my expectations. Lupe always greets with a smile and very helpful. Wait time is minimal and service department is ready to service my vehicle upon my arrival.
I’ve been to Bert Ogden BMW multiple times. Even my initial experience when I purchased my “new” used car. I have always been treated very well, and the service is always excellent. Thank you to Irene, Frank, Vanessa, and particularly Roel. So far, these are the people I’ve come to know throug contact at the dealership. Zero complaints!
UN SERVICIO RAPIDO, AMABLE Y EFICIENTE. EXCELENTE MARCA DE VEHICULOS MUY CONFIABLES Y DURADEROS, SOBRE TODO POR SU GARANTIA Y POR EL MANTENIMIENTO QUE TIENEN.
It took about : 20 minutes from the time I arrived to received my vehicle already serviced with an oil change, you guys deserve a round of applauses from a happy customer!
Our salesman Mr. James Hernandez, did a great job as well as the other staff members. Even though the dealership is over 40 miles from my house I will definitely be going back for my next vehicle purchase.
Customer service was on point! Professionalism was on display at all times by the entire staff. I truly could not have asked for a better experience.
Staff did not explain the requarment for for the insurance on a lease care when back to cancel the purchase but staff made it impossible to do not a very pleasant day
knowledge of sales person (Juan Davila) Most of all the respect he had for my spouse and me.. will definitely return to Bert Ogden Kia.
Had a wonderful buying experience at Bert Ogden Toyota, thanks to Robert S Klefman, love our new Toyota Corolla , we will definitely be back in the future.
Ease of Service Arrangement YES! Assistance with Service Loaner YES! Quickness of Return YES! All things went smooth and easy with my service needs! I know their Volvo team, from Sales to Service is there for me to call and ask questions as they arise!
I have just recently purchased my very first Volvo and absolutely love it. The dealership and their staff made everything super smooth for me. My experience was better than I could've hoped for.
'twas a great experience and my salesman Red was on point! he really knows how to provide above and beyond customer experience. he sets appropriate expectations with his clients and never uses those unrealistic salesman pitch in order to close a sale. as a first time car owner (and a meticulous one), i can certainly say that i made the right choice and given a chance i'll definitely get my second car (SUV) with them. also, one of the best thing that this dealer have, is their after sale. their staff are so professional, warm and very helpful! so ...
Just bought my FOURTH KIA OPTIMA ..... A 2016 ... My salesman Juan "JJ" Garza was awesome . I saw the car I wanted , left him my phone number and the next day I picked up my car ... Total time spent at dealership was 1 hour . We did it all my phone ... And I got a beautiful car at an amazing prize and super low interest rate ... . Going for my 5th in 5 or 6 years
Excellent service by David Dana. I still have my BMW for the service they give me. He makes the difference. BMW grateful to have people like David Dana
I had the pleasure of dealing with a very helpful and knowledgeable sales consultant, Balde Silva. Had a great experience and was shown great respect. I look forward serviceing my vehicle with Bert Ogden and purchasing my next vehicle from Balde. Great experience!
When you want options, you want Bert Ogden Auto Group. We have new cars, trucks, and SUVs from dozens of brands. With our selection of BMW, Buick, Cadillac, Chevy, Chrysler, Dodge, GMC, Genesis, Hyundai, INFINITI, Jeep, Kia, Maserati, Mazda, Nissan, Ram, Subaru, Toyota, Volvo, and Isuzu vehicles, our selection is bound to impress. We also have an equally impressive selection of used vehicles, and each of our dealerships even has a service center that can take care of your automotive maintenance and repair needs.
We have dealerships spread all across South Texas, which allows us to serve hundreds of cities, towns, and communities, including Mission, McAllen, Edinburg, Harlingen, and so many more. We are a community-oriented auto group, and we are always finding new ways to put this South Texas community first including supporting local charities and organizations. Come to the Bert Ogden Family of Dealerships today and witness our high standard for quality, reliability, and performance for yourself.
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