A message from Natasha Del Barrio CEO

March 24th, 2020 by

 

Recently, we have seen many changes and we are thankful for the more than 1,000 Bert Ogden & Fiesta employees who represent what is best about the Rio Grande Valley. Despite this unusual environment, you have committed to enhanced rigorous sanitation protocols and have shown your devotion to the community we serve by showing up daily to ensure all customer needs have been met.  It is in times like these that we learn what we are made of… And you have proven yourselves more capable, united, and stronger than you know. We are so proud of you!

 We understand you want to feel safe, and as we navigate through the challenges ahead, I want to reassure each of you that the actions we take are for the health and safety of our guests, employees, and the community we serve. At Bert Ogden, we believe in doing the right thing, every-time, all the time.  And that’s why our response team will continue to be agile in modifying our business model and making any adjustments to better serve our customers, while still adhering to the guidelines of our state and local governments, as events continue to develop.  You count can on Bert Ogden to be there for you!

 Our Service and Body Shops have already made accommodations to handle the additional workload and ensure no disruption of service to our customers.  We are also offering a no contact sales and service vehicle pick up and drop off option. Just as we have added janitorial staff and sanitation crews to service our facilities, our test drive units and service shuttles are receiving the same level of detail with the implementation of strict sanitation protocols before and after each use, with particular attention on steering wheels, controls, and door handles.

We take these measures seriously because your safety matters to us and we understand that you still have automotive needs even in times like these.  Should you need a car, we are offering 90 day deferred payments at every dealership Valleywide along with many other enhanced factory offers that could be even more beneficial to you and your family.  As well as the option to shop online and take delivery at home.

 We continue to put our trust in God and pray for those affected.  Together we will see each other through this.

Posted in Uncategorized